Terms of Use

By accessing or using Dropou Surf, you confirm that you have read, understood, and agreed to these Terms of Use.

These Terms apply to students, instructors, and any other users interacting with features, content, and services provided by Dropou Surf LTDA.

Registration requires true, complete, and up-to-date information. You are responsible for keeping your account details accurate and for protecting your login credentials.

Underage users must follow platform-specific rules and, when applicable, use the service with legally required authorization and supervision.

Dropou Surf operates as an intermediation platform for instructor discovery, lesson booking, package purchases, payments, and user communication.

Service availability may vary by location, instructor profile, operational rules, technical maintenance, and regulatory requirements.

Bookings and package purchases follow the flows, pricing, and conditions displayed at the time of purchase. Payment processing may involve specialized third-party providers.

Booking confirmation depends on successful payment flow completion and the applicable availability rules for the selected time slot.

Cancellation and reschedule requests follow the notice window shown on the platform. In eligible cases, credits or refunds may apply depending on the payment method.

Requests outside the eligible window may not result in credit return or refund, except where required by law or expressly approved operationally.

All users must use the platform in good faith, with respect, and in legal compliance. In particular:

Dropou Surf LTDA does not guarantee uninterrupted platform availability and is not liable for temporary outages, third-party failures, or events beyond reasonable control.

To the extent permitted by law, platform liability is limited to direct damages demonstrably caused by contractual or legal breach attributable to service operation.

The Dropou Surf brand, visual identity, software, texts, interfaces, and other platform assets are protected by intellectual property rights.

Unauthorized reproduction, reverse engineering, distribution, or commercial use of platform elements is prohibited.

Dropou Surf LTDA may suspend or terminate accounts in case of Terms violation, operational risk, legal requirement, or suspected fraudulent activity.

Users may also request account termination, subject to pending obligations, minimum legal record retention, and applicable policies.

These Terms may be updated to reflect legal, regulatory, technical, or product changes.

Whenever a relevant change occurs, the active version will be published with a new update date and may be communicated through appropriate channels.

These Terms are governed by the laws of the Federative Republic of Brazil.

The courts of São Paulo/SP, Brasil are elected for dispute resolution, except where mandatory legal provisions state otherwise.

Responsible entity: Dropou Surf LTDA (CNPJ 63.694.134/0001-70). Address: Rua Pais Leme 215 Conj 1713, Pinheiros, São Paulo/SP, 05424-150.

Questions about these Terms can be sent to [email protected].